000 00270nam a2200109Ia 4500
008 190719s9999 xx 000 0 und d
100 _aValarie A.zeithaml & Others
245 0 _aServices Marketing
250 _a6th
260 _aChennai
_bMcgraw Hill
_c2016
942 _cBK
999 _c15402
_d15402